Here is a list of common questions that you may help answer your question. If you still have a question after reading please contact our customer service team by filling out the contact form below.
If you fat fingered your shipping address or simply made a mistake. Email us with subject line (Order number, shipping address) and include the correct address in the body of your email. Please email email@example.com with the correct shipping information and we can change the address before your order ships.
Things are a bit backed up on our end. Due to the lockdowns we only have 1 person in the warehouse right now to process, pack and ship orders. Rest assured, we’re working hard to deliver your order as soon as possible. We expect most orders to ship in 1-3 weeks. Your tracking link will update as soon as your package is picked up by USPS. Don't worry you didn't make a mistake, we have your order, and we're taking care of it as fast as we can. Thanks again for having patience with us during these times and supporting our brand.
Did you place the order with a different email than your primary? Did you check your spam folder? Maybe you fat fingered it and misspelled it. If you still can't find it, please email us at firstname.lastname@example.org with (Order #, No Confirmation Email) please allow our team 1-4 business days to respond.
If you have already gone through our online process to return, exchange or get store credit for you item please allow 5-7 business days for processing. Once your return is processed someone from our team will email you to confirm.
If we sent you the wrong order or forgot to put items in your order, please email email@example.com with pictures of the packing slip and item. We will send the correct order out to you after confirming.
It happens sometimes, if your tracking information shows “delivered” to your address but you never received your package, we ask for you file a “lost” package claim with USPS or UPS:
(please include a subject line)
* Things are backed up right now, please allow 1-4 business days for a response from our team, Monday-Friday 9am-5pm (pst).