Frequently Asked Questions

How do I track my order?

An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.


What do I do when there is an item missing from my order? 

Please head over to our contact page


I have not received my order, where is it?

STKD is ran by only 2 dudes and things are a little backed up on our end. With the lockdowns it's taking us a big longer than normal to get orders packed and shipped out. Rest assured, we’re working hard to deliver your order as soon as possible. We expect most orders to ship in the next 1-3 business days.


Is STKD clothing true to size?

We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size for zip up hoodies and shirts; for pull over hoodies size up for a loose fit and true to size for fitted. For more information about sizes, you can check the size guide on each product page.


I emailed customer service, how long will it take them to respond?

Normally we answer all inquiries within 24 hours. On rare occasion, it can take our customer service representatives up to 1-4 business days to respond to inquiries.

What Payment methods does STKD accept?

Our checkout is managed by Shopify and Paypal, the World’s leading online payment gateways. We accept all major credit and debit cards. Additionally, we are excited to offer Afterpay at checkout for interested customers.


Do you offer returns, exchanges, or store credit exchanges?
***Yes. All returns, exchanges or store credit exchanges must happen within 30 days of shipping delivery date. Follow our easy return process here:

STKD Size Guide